Privacy policy

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Privacy Policy

This Privacy Policy describes how LOAMSHOP (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from loamshopofficial.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purpose of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, for example to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the “Last updated” date, and take any other steps required under applicable law.

HOW WE COLLECT PERSONAL INFORMATION
To provide the Services, we collect personal information about you from different sources, as outlined below. The information we collect and use depends on your interactions with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable service terms, and protect or defend the Services, our rights, and the rights of our users or others.

WHAT PERSONAL INFORMATION WE COLLECT
The type of personal information we collect depends on your interactions with our Site and use of the Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

INFORMATION YOU PROVIDE DIRECTLY
Information you provide directly through the Services may include:

Contact Information including your name, address, phone number, and email address.
Order Information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account Information including your username, password, security questions, and other information used for account security.
Customer Support Information including information you choose to include in communications with us, for example when you send a message through the Services.

Some features of the Services may require you to provide certain personal information directly. You may choose not to provide this information, but if you do, certain features may not be available to you.

INFORMATION WE COLLECT ABOUT YOUR USE
We may also automatically collect certain information about your interactions with the Services (“Usage Data”). We may use cookies, pixels, and similar technologies (“Cookies”) to do so. Usage Data may include information about how you access and use our Site and your account, device information, browser information, network connection data, your IP address, and other details about your interaction with the Services.

INFORMATION WE RECEIVE FROM THIRD PARTIES
Finally, we may collect information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

Companies that support our Site and Services, such as Shopify.
Our payment processors, who collect payment details (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill orders, and deliver products or services you request, so we can perform our contract with you.
When you visit our Site, open or click on emails we send, or interact with our Services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

Any information we collect from third parties will be treated in accordance with this Privacy Policy. See also the section “Third-Party Websites and Links” below.

HOW WE USE YOUR PERSONAL INFORMATION

Provision of Products and Services: We use your personal information to provide the Services according to the contract we have with you, including processing your payments, fulfilling orders, sending notifications about your account, purchases, returns, exchanges, or other transactions, creating and maintaining your account, arranging shipping, facilitating returns and exchanges, and other account-related functions. We may also improve your shopping experience by enabling Shopify to connect your account with other Shopify services you may use. In such cases, Shopify processes your data as outlined in its Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or mail, and displaying ads for products or services. This may involve using your personal information to better tailor the Services and ads on our Site and other websites. If you are an EEA resident, the legal basis for this processing is our legitimate interest in promoting our products, in accordance with Art. 6(1)(f) GDPR.
Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your login credentials secure. We strongly recommend not sharing your username, password, or other access details with anyone else. If you believe your account has been compromised, contact us immediately. If you are an EEA resident, the legal basis for this processing is our legitimate interest in keeping our website secure for you and other customers, in accordance with Art. 6(1)(f) GDPR.
Communication and Service Improvement: We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to communicate with you, provide effective services, and maintain our business relationship with you in accordance with Art. 6(1)(f) GDPR.

COOKIES
Like many websites, we use cookies on our Site. Specific information about cookies used in connection with supporting our store through Shopify can be found at https://www.shopify.com/legal/cookies.

We use cookies to support and improve our Site and Services (including remembering your actions and preferences), to perform analytics, and to better understand user interaction with the Services (our legitimate interest in managing, improving, and optimizing the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertising on our Site and other websites.

Most browsers accept cookies by default, but you can change your browser settings to delete or reject cookies. Note that deleting or blocking cookies may negatively impact your user experience and may cause some Services, including certain features and functionality, to stop working properly or become unavailable. Blocking cookies may also not fully prevent how we share information with third parties such as our advertising partners.

DISCLOSURE OF PERSONAL INFORMATION
In certain circumstances, we may disclose your personal information to third parties for contract performance, legitimate purposes, and other reasons covered in this Privacy Policy. Such circumstances may include:

With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners to provide services and deliver ads. These partners will use your information in accordance with their own privacy policies.
When you instruct, request, or otherwise consent to sharing your information with third parties, for example through social media widgets or login integrations.
With our affiliates or within our corporate group, in our legitimate interest of running a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations (including subpoenas or search warrants), to enforce service terms, or to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal and sensitive information for the purposes outlined in “How We Collect and Use Your Personal Information” and “Disclosure of Personal Information”:

CATEGORY	RECIPIENTS
Identifiers such as basic contact details and certain order/account information	Vendors and service providers (e.g., internet providers, payment processors, fulfillment partners, customer support providers, analytics providers)
Commercial information such as orders, shopping, and customer support details	Business and marketing partners
Internet or similar network activity, such as usage data	Affiliates
Geolocation data (e.g., IP address-based location)

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we may share personal information to carry out advertising and marketing activities.

THIRD-PARTY WEBSITES AND LINKS
Our Site may contain links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information on them. Information you share in public or semi-public areas, including third-party social networks, may also be visible to other users without limitation as to how we or others may use it. Inclusion of links on our Site does not imply endorsement of their content or owners, except as stated in the Services.

CHILDREN’S DATA
The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request deletion.

As of the effective date of this Privacy Policy, we are not aware of “selling” or “sharing” the personal information of individuals under 16 years old (as defined by applicable law).

SECURITY AND RETENTION OF YOUR INFORMATION
Please note that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” Data you send to us may not be secure during transmission, so we advise against using unsecured channels to send sensitive or confidential information.

How long we retain your personal information depends on factors such as whether we need the data to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or fulfill contracts and policies.

YOUR RIGHTS
Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances. We may also deny your request where legally permitted.

Right of Access: You may have the right to request access to the personal information we hold about you, including details on how we use and share it.
Right to Deletion: You may have the right to request deletion of the personal information we hold about you.
Right to Correction: You may have the right to request correction of inaccurate personal information we hold about you.
Right to Portability: In some cases, you may have the right to receive a copy of your personal information and to request that we transfer it to a third party.
Right to Opt Out of Sale, Sharing, or Targeted Advertising: You may have the right to ask us not to “sell” or “share” your personal information, or not to process your personal information for “targeted advertising” as defined under applicable privacy laws. If you visit our Site with the Global Privacy Control opt-out signal enabled, we will treat this (depending on your location) as a request to opt out for that device and browser.
Right to Restrict Processing: You may have the right to ask us to stop or limit processing of your personal information.
Right to Withdraw Consent: Where we rely on your consent to process your personal information, you may withdraw it at any time.
Right to Appeal: You may have the right to appeal our decision if we decline to process your request. You can do this by replying directly to our denial.
Communication Preferences: We may send you promotional emails, but you can opt out at any time by using the unsubscribe link in those emails. Even if you opt out, we may still send non-promotional messages such as account or order updates.

You can exercise these rights where indicated on our Site or by contacting us using the details below.

We will not discriminate against you for exercising your rights. We may need to verify your identity before responding, for example by requesting your email address or account details. You may also designate an authorized agent to submit requests on your behalf, provided they can prove their authorization.

We will respond to your request within the timeframe required by law.

COMPLAINTS
If you have complaints about how we handle your personal information, please contact us using the details below. If you are not satisfied with our response, you may, depending on your location, have the right to appeal our decision by contacting us again or by filing a complaint with your local data protection authority. For the EEA, you can find a list of relevant supervisory authorities here.

INTERNATIONAL USERS
Please note that we may transfer, store, and process your personal information outside your country of residence. Your data may also be processed by staff, external service providers, and partners in those countries.

When transferring personal information outside Europe, we rely on recognized transfer mechanisms such as the European Commission’s standard contractual clauses, or equivalent contracts issued by the relevant UK authority, unless the data is transferred to a country deemed to provide adequate protection.

CONTACT
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please call or email us at loamshopofficial@gmail.com

Under applicable data protection laws, unless explicitly stated otherwise, we are the controller of your personal information.